We are hiring for:


Customer Service Representative

Handles customer service duties for Amplifier clients and reports directly to the Director of Customer Service. This person represents the voice of our clients to their audience.

Duties and Responsibilities:

  • Manage customer cases by phone, voice mails, web tickets and web chat
  • Receive orders by telephone
  • Resolve lost, damaged, and mis-delivered shipments
  • Resolve returns and exchanges
  • Other duties as needed

Requirements:

  • Advanced verbal, reading and writing skills
  • Professional, detail-oriented, prompt, efficient, patient
  • Familiarity with Windows operating system and Google Docs
  • Can thrive in a metrics driven environment
  • Can track and process tasks across concurrently open projects
  • Typing speed of at least 35 WPM
  • Verbal and written fluency in Spanish
  • Salesforce.com experience preferred
  • At least 2 years of Client/Customer Service work preferred

Compensation:

  • Salary: Depends on experience
  • Benefits: Medical/Dental, 18 days PTO

Timeline: Hiring process complete no later than May 13.

Does that sound like you? Let us know at hire-me@amplifier.com