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| CUSTOMER SERVICE |
| Amplifier handles order-related Customer Service
in Your Voice |
Customer Services means making sure
your audience is happy with what they bought from you.
•Call-center located directly
adjacent to our warehouse
• Support for up to 48 simulatenous calls
• RMA Processing
• Provide email-based order
support for all clients
• RMA processing
• Damaged Goods processing
• Optional phone-based support available*
• Optional phone-based sales also available*
* Additional fees apply.
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IN A PERFECT WORLD |
every order reaches every customer
who in turn is perfectly happy with it. But anyone whose
ever shipped an order knows that sometimes “things
happen.” A customer changes their mind. A package
gets crushed inside a delivery van. A gift recipient
wants to exchange their gift for something different.
And so it goes. Like fulfillment, providing timely, accurate
customer service can become a full time job. If you don’t
want it to be yours, we’ve got good news for you.
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DON't QUIT YOUR DAY
JOB |
Your audience hungers for
new content, new ideas, new products. Consequently,
you need to spend your time shaping your next masterpiece,
not sending Joe Blow another copy of his tracking number
because he accidentally deleted it. We know, you love
your customers. Don’t worry, we love them to.
Because if they ain’t happy, you ain’t
happy and if you ain’t happy, well, we got a
problem.
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LOCALLY OWNED AND
OPERATED |
Your customers aren’t
dealing with someone in Daksh. They’re interacting
with friendly, intelligent reps officing about 50 feet
from the warehouse. At a moment’s notice, someone
can run out and check on a return or change a mistaken
order. We may ship globally, but we work locally.
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With our call center located
at our warehouse facility, our customer service reps
can easily send a shout out our posse in the warehouse.
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OPERATORS ARE STANDING
BY |
| We provide email and web-based
support for all customers. Amplifier also offers phone-based
support for an additional fee. Want to add a toll-free
sales number? No problem. How about an order-status hotline?
Got it. In fact, we can even set up an auto-attendant
in your voice so that your customer never even realizes
they’re not dealing directly with you. |
| CUSTOMER
SERVICE |
STARTER |
STANDARD |
VOLUME™ |
VOLUME PRO |
| personalized phone auto-attendent |
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| Phone-based Sales
& support |
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| Web-based Order Support |
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