Providing timely, accurate customer service can be a full-time job. Don’t want it to be yours? Amplifier can provide email, web, and even phone support to your customers — and they’ll never know they aren’t dealing directly with you.

• Email and web-based support
• Help with FAQ copy and policies
• Order Status Check
• Returns (RMA) Generation

Email

Our support center is built around industry-leading Desk.com CRM. We process hundreds of thousands of cases a year and proudly deliver a mean time of first response of under one hour.

Order Status

Your customers can receive order-status updates on their own via tools we provide you for your shop.

Returns

Your customers can also create their own Return Merchandise Authorizations (RMAs) as needed for your shop using our tools.